This report looks at how consumers across the U.S. file complaints about financial products and how companies respond. Using data from the Consumer Financial Protection Bureau (CFPB), it highlights key trends, company performance, and how complaints are ultimately resolved. Page 1 – Complaint Trends & Patterns This page gives an overview of where and when complaints happen the most. You’ll find key KPIs like total complaints, year-to-date growth, average response time, and timely response rate. Charts show complaints across product, region, company size, and complaint trend over time helping spot which areas and sectors drive the most issues. Page 2 – Company Performance Here we compare how different companies handle complaints. You’ll see visuals showing average response times, timely response rates, and market share comparisons — including how top and bottom companies with regards to Complaint Volume differ. It also breaks down response behavior by company size, reputation, and enforcement history to show who’s performing best and who needs improvement. Page 3 – Complaint Outcomes This page focuses on how complaints are closed — whether with monetary relief, non-monetary relief, or just an explanation. You’ll see the share of each outcome type and how it changes across products, regions, and company tiers. It’s a clear look at how fair and effective resolutions really are. Across all three pages, the report tells the story of how complaints start, how companies respond, and how they end — giving a full picture of consumer experience and accountability in the financial sector.

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