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Customer Satisfaction and Loyalty Drivers

Power BI Report

Customer Satisfaction and Loyalty Drivers

Ever wondered why a customer will be loyal to a brand? What are the factors that influences these decision? What drives satisfaction level to shift a customer from a Moderate Frequency Shopper to a High Frequency Shopper? Let’s take a deep dive into this Customer Satisfaction and Loyalty Analytical Report This report showcases key factors influencing customer satisfaction and loyalty across different locations, customer demographics, and support experiences. The first page makes a comparison between Moderate and High frequency customers; Uncovering how experience and satisfaction influences shopping frequency. The second page emphasizes loyalty drivers and patterns across different demographics, identifying loyalty clusters in different locations and how satisfaction influences loyalty.

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