Challenge brief

<p>You’ve been provided with a dataset of consumer complaints spanning multiple <strong>financial categories, locations, and companies</strong>. Your mission is to create an analytical report that identifies <strong>patterns in complaints</strong>, <strong>evaluates company responses</strong>, and <strong>highlights areas of concern</strong> for regulators and consumers.</p> <p><strong>Questions to guide your analysis:</strong></p> <ul> <li><strong>When do complaints rise or fall over time?</strong></li> <li><strong>Which states and regions are hotspots?</strong></li> <li><strong>Which products and sub-products drive the most complaints?</strong></li> <li><strong>Which issues and sub-issues are most common or most severe?</strong></li> <li><strong>How fast, and how timely are company responses to complaints?</strong></li> <li><strong>Which companies show the highest complaint rates relative to market share?</strong></li> <li><strong>Do company traits (size tier, reputation, enforcement history) correlate with outcomes?</strong></li> <li><strong>Do submission channels differ in response speed or outcomes?</strong></li> </ul> <p><strong>Note: These questions are just starting points. You’re encouraged to explore the data in your own way and share any unexpected findings that could help consumers.</strong></p> <p>Your insights could help regulators strengthen consumer protection policies, support journalists in highlighting financial fairness issues, and provide consumers with more transparency about financial institutions.</p>